Shipping and Returns

  1. Will I receive a tracking number?
  2. Why did my package arrive with a different carrier than I selected?
  3. Where is my item shipped from?
  4. When will my order ship?
  5. How are returns handled?

Q: Will I receive a tracking number?

Yes, we normally have the tracking number to you the same or next business day from when the order is placed.

Q: Why did my package arrive with a different carrier than I selected?

We ship from multiple locations, vendors, manufacturers, & distributors; they often use the carrier which is expensive to keep the cost down on the products.

Q: Where is my item shipped from?

We ship from over 100 locations around the US. We always try to ship from the location that is closest to you so that you receive your products as quickly as possible.

Q: When will my order ship?

Orders received by 5:00PM Eastern Standard Time M-F typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 business days and may vary during the holiday season.

You can track the progress of the shipment using the tracking number available on your order information page in your account history or from the email that will be sent to you.. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will attempt contact you via phone or e-mail. We are not responsible for shipping delays from the shipping company (ie: bad weather).

Q: How are returns handled?

If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA) Number. Please contact our Customer Service Department at 1-855-587-3736 to discuss the reason for the return and make the necessary arrangements. The restock fee for returned items is 15%. The amount of the refund will not include the shipping cost or the return shipping cost. If an item was sold with free shipping, we reserve the right to deduct that shipping cost from the refund. Items must be returned in new condition along with original packaging and paperwork. Customized products are not returnable.

Credit for returned parts will be issued once KT In-Stock Auto Parts receives, inspects and approves returned merchandise. Follow instructions and warnings on packaging before opening. Pay attention to the label on the outside of the box to ensure your new parts match the vehicle to which you are fitting them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.

For Non-Defective Parts: The item must have been purchased from KT In-Stock Auto Parts within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them in and must be in the original box and/or packaging.

For Defective/Warranty Parts: The item must not have exceeded the manufacturer's warranty period. We will act as a liaison to resolve the issue or get you the proper contact with the manufacture to handle your warranty claim. Contact us to find out the proper way to handle the warranty based on the product/manufacturer.

For All Parts: KT In-Stock Auto Parts must first be contacted either by phone, or by email. The return must be approved by the KT In-Stock Auto Parts Returns Department prior to shipping your parts. This insures that they will be expecting your parts to arrive and that you ship the item to the correct address. The returned items must match the parts and descriptions given in the RMA.

KT In-Stock Auto Parts reserves the right to refuse credit according to, but not limited to, the following conditions:

  • The Item is returned for a non-warrantable reason.
  • The Item is not as described on the RMA.
  • The Manufacturer requires that you deal directly with them regarding defective items.
  • The Manufacturer's Warranty policy takes precedent on issuing of credits. Credit may then be issued upon the Manufacturer’s approval. No credit will be issued for labor expenses incurred. Other Manufacturer related fees may apply.
  • Items returned because of missing parts will be handled by the Manufacturer.

Once a return has been approved, we will refund to the same method that we received payment (IE: your credit card that was used to make the purchase). We will submit for the refund once the returned item has been inspected and credit approved (normally 1-2 days after receiving the item).