- Will I receive a tracking number?
- Why did my package arrive with a different carrier than I selected?
- Where is my item shipped from?
- What if the item I’m looking for is not on the website?
- How long will it take for delivery?
Q: Will I receive a tracking number?
Yes, we normally have the tracking number to you the same or next business day from when the order is placed.
Q: Why did my package arrive with a different carrier than I selected?
We ship from multiple locations, vendors, manufacturers, & distributors; they often use the carrier which is expensive to keep the cost down on the products.
Q: Where is my item shipped from?
We ship from over 100 locations around the US. We always try to ship from the location that is closest to you so that you receive your products as quickly as possible.
Q: What if the item I’m looking for is not on the website?
If you can not find what you are looking for, you can either message us through the chat window or call us at our toll free number 1-855-KT PERFORMANCE (1-855-587-3736). We have access to even more products that are not on our website. We are always adding more products but let us know if you have something in mind that you would like to see added.
Q: How long will it take for delivery?
Most items arrive in 1-5 business days. However some item such as bumpers need to be sent truck freight and may take a week and half for shipping. Some items may also be on backorder by the manufacturer, which will extend the delivery time. You will be notified if you order is on backorder.